Know the Need(s) Before

Recently we found ourselves unexpectedly with a group of people who had been told what they needed without being asked what the fundamental problem was or how it could be solved. No needs assessment had occurred. Instead a quick solution had been sold to them and we...

Inventory the Processes First

One of the concerns with Process Improvement is the tendency to throw out all the old processes and start anew as if nothing had ever existed. This is an understandable reaction if the existing processes have never been organised, recorded, and classified. The problem...

Count the 'Bouncebacks'

“Bouncebacks’ is not a technical term in common use. In our usage here we are counting the number of times a defect (or issue) bounces back and forth between tester and developer (or other personnel). It is common for a defect to have a count of at least 2...

Demographic (testing) Dividend

The demographic dividend occurs when fertility rates drop; and and a bulge of people move through the society creating a reduced dependency ratio. A definition can be found at http://en.wikipedia.org/wiki/Demographic_dividend. You might ask what impact this has on...

More People is the Answer

No it is not the answer.  The amount of testing we can do will always outrun the number of people who can do it.  There is always more testing that one can add to try and assure that less defects are in the system.  However, that will only take you so far.  Inserting...