Quality Assurance – Right the First Time (Part One)

Quality Assurance is frequently confused with Quality Control (Software Testing) and many people will sell Quality Assurance Solutions and provide Software Testing. Quality Assurance refers to methodologies and processes that try to avoid errors and mistakes in the...

Acting on the Results – Redoing

Last week we discussed how to measure the results of a Process Improvement initiative and how to successfully implement the process. This week we have assumed that the Process Improvement Initiative has been completed and we are now faced with Acting on the Results....

Acting on the Results

This is the first of two blogs devoted to implementing metrics and discusses the piece most likely to cause failure. Assuming that the metrics were properly identified, measured and the results analyzed, we are now at the point of Acting on the Results of the metrics....