Payment Fail

Attempted to order a couple of firewood racks online from a major home building supplier a couple of nights ago. Exactly what we wanted, and home delivery would be included. Everything was progressing well until it was payment time. Not matter how much I tried, I...

Another Apology Letter From a Major Utility

Last year we received several bills containing errors from a major utility. A year later we received an apology letter ‘This is not the level of service you expect ‘ and promises to do better. Two days later another bill with an error and contradictory...