Hack or Poor testing

Was it a Hack or Poor Testing?

Recently we went to a restaurant for a quick dessert (pick up only at the current time). Usually this restaurant is quite fast and we have our order and are out within a few minutes. This time, to minimize the number of people in the restaurant, only one person went in and the rest of us stayed in the car. For a little while we did not worry – it was a busy time and there was a line up at the drive through and quite a few cars in the parking lot. However, by the time we had been sitting for 20 minutes catching up on mail, reviewing calendars, and reading it began to seem like a long time. The lightening storm to the north was quite good to watch also so that passed some time.

Then we began to get text messages from the person inside.

When they came out, with the order in hand, we got the full story.

  1. Order was submitted at the counter (not via the machine) and a receipt with number obtained.
  2. Many other people were also waiting.
  3. Drive through orders were being run out to the two waiting spaces (which was probably an indication of problems).
  4. Then the trouble began.
  5. The orders were disappearing from the screen one by one.
  6. Then the entire screen went blank.
  7. Once that happened, no orders were filled.
  8. The person in the restaurant had to go back to the counter to get the order filled and eventually came out with it.
  • Was it a one time Hack of the system?
  • Was it some sort of bug?
  • Was it the storm affecting the system – there was a lot of lightening?

We never found out but we did hear that there had been a similar problem a month earlier when another family member went to the restaurant to pick up supper. That seemed to be too coincidental so we suspect poor testing.

If you have input on the above, you might want to consider our survey.

Photo by Charles Deluvio on Unsplash

Older Posts

Shift Left

Why is Shift Left not occurring? Recently NVP contributed to a blog on why Shift Left was not occurring. Speaking as someone who has experienced it from a Test Lead position, our concern was the inability to free up resources while still continuing with existing...

read more

Register for the Test Managers Conference

Register for the Test Managers Conference   This 6-week remote workshop is an exclusive event for test managers from around the world. In the six sessions, we will focus on the top challenges as identified by you, facing managers in building, testing, and...

read more

The purpose of Meetings

Recently I was asked to provide a short history of a local Quality Assurance organization. Starting with the previous organization, I went through the 25-year history in about 5 minutes. The one major overriding change in those 25 years was the advent of the internet...

read more

Staying In – Part n+10 – How much proof is necessary?

One of the problems QA people have is deciding how much proof is enough.  Proof is expensive and time-consuming to generate.  Even with the current test tools taking screen images and storing them, you may have to annotate the proofs and combine them with other items...

read more

Staying In – Part n+9 What is QA?

One of the problems QA people have is explaining Software Quality Assurance to IT or to the business.  Some people will talk about Software Testing.  Others will refer to Test Automation.  Still others will refer to Process Improvement.  Some will start down the path...

read more

Staying In – Part n+8 The need for Paper

Normally one of our mantras is as little paper as possible.  Only ink signed contracts or items that should not exist online longer than necessary would be printed.  So far we have succeeded in cutting the paper to a minimum.  Less than 20 pages for all the work to...

read more

Staying In – Part n+7 Managing in Uncertainty

Managing in Uncertainty Starting a course today on "How to" for Test Leads.  Normally we would supply this course in person and with the group in one room.  Under the current conditions, that is not possible, so the course is being supplied remotely with the...

read more

Staying In – Part n+6

QA as an Afterthought Continuing with the theme from last week about recalcitrant IT, we ask why QA is often an afterthought? Is it because QA is 'traditionally at the end of the project"? Is it because people have too much else going on at the beginning of a project...

read more