QAI is a leading global consulting and workforce development organization, addressing ”Operational Excellence” in knowledge intensive service organizations. QAI was founded in 1980 in Orlando, Florida. QAI Global Services, the consulting division of QAI, addresses operational excellence. Organizations achieve operational excellence through deployment of best practices and processes in areas of Process Management, Quality Management, Innovation Management, Project Management, IT Service Management and others. QAI Global Institute undertakes research, houses the bodies of knowledge and administers certifications leading to workforce development. It focuses on creating international education & training packages and services, to address Competence Development, Assessments and Certifications, to cater to the large pool of manpower requiring skills for increased employability.