Quality Assurance Process Improvement – Part 4

Quality Assurance Process Improvement is the current topic for our NVP Blog. We completed a series of 4 blogs on Assessments because at the end of the Assessment process a lot of organizations won’t act on the Assessment results if they don’t have a plan for moving forward. This is particularly true if the Assessment has not been tailored to the particular company in question. A standard Assessment process generates standard recommendations which may not be applicable. Make sure you detail your expectations at the beginning of the Assessment so you get value from the process and your expenditure of time.

Last blog focused on How to do Process Improvement and now we’ll address “Dealing with the results”.  Many people complete a process improvement assessment; discover a number of problems that need to be fixed but then drop the process without full solving the issues or taking advantage of all of the work that went into getting the results. This typically happens because of the following:

  • The work that needs to be done isn’t scalable or fun.
  • There’s no one to do the work.
  • There’s no budget for the implementation.
  • What was discovered is so unexpected that no one knows how to tackle it.

These can all be addressed by the ‘divide and conquer’ methodology.

Once the results of the assessment are known, they need to be organized into logical buckets. Each bucket is then assigned a set of tasks. Some people will tell you that we need to identify the synergies so that everything gets accomplished efficiently with minimal disruption. While that would be the optimal way of doing things; it is rare for anyone to be able to identify all the synergies simply by looking at the list of results of an assessment. We have to accept some redundancy and the fact that some items are going to have to be reversed when new ones are put in place.

Now is the time to implement your results.

Next Week: Scope of Testing

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