Resources are one of the awkward issues in QA.

  • Do you go with a QA resource and hope to teach them the business?
  • Do you go with someone who knows the business and hope to teach them QA?
  • Does your resource require specialised technical knowledge (not directly related to a test tool)?
  • Does your resource require extensive knowledge of a specific Test Tool?
  • What about leading or managing the QA effort?
  • Do you wish you had someone who considered the long term impacts? This usually comes up after the project is over.

What everyone wants is all of the above and that almost never occurs.

Some other questions

  • Do you source internally or look outside?
  • Do you go with Full Time or a contractor?

Given that many questions (without even considering location, compensation, security, diversity, legal requirements etc) what does one do?

  1. Invest in a QA Assessment to see what you need in terms of QA (before you start converting people into QA). A good assessment will tell you what you need and a roadmap will tell you how to get there.
  2. The internal personnel know the business: Turn them into QAs.
  3. Designate someone as a Test Lead and get them some external training to see what they need to do.
  4. Invest in coaching sessions to resolve any issues that arise (before they become a problem).

Give us a call to continue the discussion. We have supplied Assessment, Coaching, Consulting Management and Training to Financial, Telecommunications, Utlities, NFP, and Government to name just a few

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