Starting Quality Assurance – Part 7

Starting Quality Assurance – Part 7

Out of ideas

What happens if you are out of ideas of what or how to improve?


Not surprisingly this has been considered by some of the pioneers of Quality Assurance.  They understood that there was a limit to the number of ideas that one person or a group could generate.  Even though it was possible to identify the problems, solutions might not be obvious.  After all, if there was an obvious solution, it would have been implemented already.

The recommendation was to change the composition of the group coming up with the solutions while retaining a minimum of continuity.  One recommendation was for everyone but the idea recorder to change.  The thought was that the idea recorder would know what had been considered (retaining the history) but might not have a vested interested in either supporting or denigrating any of the existing or new ideas.    The change needs to be done before the group becomes entrenched and before it loses momentum.

There is nothing to prevent people coming back in a few years with new solutions to new problems (or suggesting them to the new group once they have been outside for a while).  Experience always helps.


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