Inventory the Processes First

One of the concerns with Process Improvement is the tendency to throw out all the old processes and start anew as if nothing had ever existed. This is an understandable reaction if the existing processes have never been organised, recorded, and classified. The problem is compounded if they are scattered throughout the organisation, exist only in unwritten format, and vary from department to department. However, the effort to create net new processes far exceeds that of recording the old ones. It is worthwhile to inventory the existing processes first before emabarking on wholesale creation.

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