Process for a Quality Assessment – Step 2

There will be little progress on an assessment without an understanding of basic system architecture. One of the first requests is for a system diagram so we can start putting names, titles and process questions beside each section. Two red flags may be raised here:

1. If no-one can generate or find a system diagram then there is an immediate concern that there is no-one who understands the system.
2. Assuming we can obtain a system diagram, are there sections for which it is impossible to attach a responsible person? Again, an immediate concern that there are pieces of the system that are being left unattended.

Our next blog on this topic will drill down to the initial set of questions.