Most people we speak to answer that question with a resounding NO; they are not satisfied with their testing. The answer may vary from stakeholder to stakeholder, and the intensity and source of the dissatisfaction may be different. However, doing something about it is a different matter. The most recent of many examples involved someone who complained about the testing and was promptly put in charge. Not the result they were aiming for at the time!
Solving the dissatisfaction is very difficult. Process improvement is resisted on many levels and there is usually a large number of potential improvements that may impact the perception. The starting point is with a stakeholder survey and process assessment; this gives the basis for supportable incremental changes to improve satisfaction.
Take a look at Assessments for a starting point on what to include.
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