Quality Coaching focuses on guiding the process improvement required to make a difference in the way a department works. The intent is not to repeat the mistakes of the previous projects but to look at new ways of working which prevent problems in the first place.
Quality Coaching provides techniques to individuals enabling them to identify places where a Quality Improvement initiative could provide increased efficiency or reduced costs.
Read the Case study at https://nvp.ca/wp-content/uploads/2021/10/Case-Study-6-Coaching.pdf for a particular example.
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