Frequently organizations encounter a need for Quality Assurance Processes. A client, wanted to improve their processes but had no idea how to get there or what was involved. They were also hampered by a lack of knowledge of how other departments worked or what they did before the applications reached QA or after they left.
Please take a look at Case Study 6: https://nvp.ca/wp-content/uploads/2021/10/Case-Study-6-Coaching.pdf for how a process issue was resolved in one case.
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