Frequently organizations grow concerned about their Quality Assurance Processes. They are not sure if they are using the best processes for their testing. Everything has been internally built with little input from outside the organization. Over time the isolation may lead to inefficient processes. There may not be an awareness of what has changed and how it might impact their work habits.
Please take a look at Case Study 7: https://nvp.ca/wp-content/uploads/2021/06/Case-Study-7-Consulting.pdf to see how the process was redesigned.
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