No plan survives contact with the enemy
An earlier post referenced the fact that the Quality Assurance and Business Plan need to be integrated to be successful. In addition, the last post made the comment that a Quality Assurance initiative can be derailed by passive or active resistance (as can all plans). The additional concern is that QA initiatives are small incremental long-term improvements. The ROI does not fit nicely into a financial quarter or even an annual plan. We also referenced the need to know the Stakeholders and their wishes to address them pre-emptively.
However, the key consideration is to ensure accurate and supportable measurements that can be used to demonstrate any successes and to start with small improvements to have demonstrable successes reasonably quickly. Then we build on those successes to make more changes that have more substantial impacts.
Leave a Reply