Starting Quality Assurance
We recently were asked for 5 top ideas to launch Quality Assurance in an organization. They were looking for a practical process without too much theory.
As a suggestion, we recommended that you start by sketching your process in a diagram. This is quite literally a hand drawn sketch with only the main processes shown and no details.
If you have a product, put down the major steps it goes through. If you are doing Software Development, sketch the major project steps. This is only intended as a guide to what occurs.
Once we have this documented, it will be much easier to determine the next step (which is where things are going wrong).