NVP Software Solutions

Tag: Process Improvement

  • So you want to be a Software Test Manager?

    [et_pb_section fb_built=”1″ admin_label=”Section” _builder_version=”3.22″][et_pb_row admin_label=”Row” _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Blog Post Content” _builder_version=”3.0.87″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]

    So you want to be a software test manager and are wondering about your decision?

    There are plenty of ways to become a software test manager. If you ask current test managers how they got there, these are some of the answers you may get:

    • Traditional: They started as a tester; became a test lead and ultimately a manager.
    • They were a lead in some other area and a managerial role opened up which they took.
    • They have no background at all in any sort of role but were seconded to a Test Manger Role.
    • It is part of the career path (particularly applicable to larger organisations).

    Regardless of which path you used to get to Software Test Manager there are several common aspects once you are there:

    • Metrics are crucial at both the department and project level.
    • Much of the management is similar to other management roles.
    • Be prepared to communicate a lot and to explain over and over again why things are being done in a particular way.

    There is a lot of conferences, user groups or LinkedIn groups that cater to Test Management. One of the better known ones is the QUEST Test Manager’s Workshop.

    Due to ongoing evolution, it is critical not to lose your technical edge even as a manager. If you find yourself looking for a job later, it is helpful to be current with at least some aspects of technology. While it may not be an immediate concern it will certainly help..

    Some companies will provide career paths for personal and technical development and improvement.

    Make sure to join LinkedIn Groups and your local Quality Assurance group. These are great options for networking and finding out other information. Take a look also at straight management groups whether related to testing or not. They have lots of information for you.

    [/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]

  • Anticipate the worst and plan for the best

    Anticipate the worst and plan for the best

    The press has been full of the Mars probe crash over the past week. A sensor malfunction caused the onboard computer to think the probe was much closer to the surface than it actually was and triggered a series of actions that caused it to crash. It’s not easy to anticipate everything especially when it has to be planned out so far in advance and last minute changes are not possible. Mars probes have failed for a number of reasons over the years and knowledge of the red planet is still limited. How could quality assurance helped? (more…)

  • Getting Value From Quality Management

    Getting Value From Quality Management

    Two weeks ago we provided A How to on Quality Management?  This week we want to look how you get Value from Quality Management.

    We often hear people questioning the value of Quality Management, and rarely hear the same question on the value of Software Testing. Testing has a tangible and more immediate outcome. Quality Management, on the other hand, doesn’t always show its value and activity immediately even though it provides longer term and larger rewards. The key to getting value from Quality Management and Quality Assurance activities is that all findings must be acted upon. If they aren’t, value isn’t achieved and efforts will be wasted. (more…)

  • Quality Management – A How To

     Quality Management – A How To

    Three weeks ago we asked Quality Management – Why Bother?  This week we want to look at How Quality Management is tackled. (more…)

  • QA Management – Why Bother?

    QA Management – Why Bother?

    Two weeks ago we asked if QA Management was a oxymoron. Today we are going to partially answer that question with a  NO!

    In the smallest set of terms; QA Management is there to save a company or organization money and to make a project run more smoothly. (more…)

  • QA Management – An Oxymoron

    An oxymoron is two contradictory terms that have been used in conjunction so is “QA Management” an oxymoron or is it simply contradictory? Is it possible to manage Quality Assurance for Quality Assurance or are we wasting our time trying to manage quality? (more…)

  • Quality Assurance Process Improvement – Part 4

    Quality Assurance Process Improvement is the current topic for our NVP Blog. We completed a series of 4 blogs on Assessments because at the end of the Assessment process a lot of organizations won’t act on the Assessment results if they don’t have a plan for moving forward. This is particularly true if the Assessment has not been tailored to the particular company in question. A standard Assessment process generates standard recommendations which may not be applicable. Make sure you detail your expectations at the beginning of the Assessment so you get value from the process and your expenditure of time.

    Last blog focused on How to do Process Improvement and now we’ll address “Dealing with the results”.  Many people complete a process improvement assessment; discover a number of problems that need to be fixed but then drop the process without full solving the issues or taking advantage of all of the work that went into getting the results. This typically happens because of the following:

    • The work that needs to be done isn’t scalable or fun.
    • There’s no one to do the work.
    • There’s no budget for the implementation.
    • What was discovered is so unexpected that no one knows how to tackle it.

    These can all be addressed by the ‘divide and conquer’ methodology.

    Once the results of the assessment are known, they need to be organized into logical buckets. Each bucket is then assigned a set of tasks. Some people will tell you that we need to identify the synergies so that everything gets accomplished efficiently with minimal disruption. While that would be the optimal way of doing things; it is rare for anyone to be able to identify all the synergies simply by looking at the list of results of an assessment. We have to accept some redundancy and the fact that some items are going to have to be reversed when new ones are put in place.

    Now is the time to implement your results.

    Next Week: Scope of Testing

  • Quality Assurance Process Improvement – Part 3

    Quality Assurance Process Improvement is the current topic in our Blog Series. We completed a series of 4 blogs on Assessments because at the end of the Assessment process a lot of organizations won’t act on the Assessment results if they don’t have a plan for moving forward. This is particularly true if the Assessment has not been tailored to the particular company in question. A standardized Assessment process generates standard recommendations which may not be applicable. Make sure you detail your expectations at the beginning of the Assessment so you get value from the process and your expenditure of time.

    Last time we looked at Why Carry Out Process Improvement and now want to address the question of “How to do it”. First we need to identify the processes that we want to improve. We will assume that this step has been completed already. Then we need to measure the existing process for what we want to improve. If we want it to be faster then we need to measure the time it takes. If we want it to be more consistent, then we need the measure the output against some standard. Once we have a baseline of measurements (you will probably be measuring more than one item since we do not want to improve one at the expense of another), then we can decide how we want to improve it. If we want the process to be faster, we might try to get the inputs to it at the right time or before they are needed. We might try cutting out any extra steps. While doing this we do not want to reduce the quality of the output so we will want to measure that as well. if you want it to be more consistent you might look for places where the product deviates from standard and try to improve those while making sure that does not make any other pieces of the product worse.

    The post improvement measurements should always be carried out after the process has had a chance to settle down and achieve some stability. Measuring too soon may lead to erroneous conclusions.

    The objective is to save the overall organization funds; not just the current project. As such the results of an Assessment and the activities done as part of Process Improvement must be assessed at the corporate level and not at the project level.

    Next Week: Guest Blog