Many articles and groups address Quality Assurance and Quality Management in isolation and do not show the linkage between the two. However, that is not the way they work.
There is no chance that a Quality Assurance initiative or an attempt to install Quality Management in isolation will work.
Every one of the sources on Quality Assurance (most external to Software) mention the need for the concept of Quality to permeate the entire organization to be effective. Even with the assistance of AI, there is a need to ensure that best practices for your organization are recorded and available. As a starting point, what are the answers to the following questions.
1. Is information from projects being shared? This is not just software knowledge and techniques. This is every facet of the organization touched by the project or the results (usually most of it).
2. Is there a centralized knowledge base for best practices? Like the above comment, all the information needs to be retained. Otherwise very little information will be shared, and no-one will benefit from Lessons Learned.
Now that we know there is a need, can we do anything about it?
Yes: We need to let the other people know the benefit as a starting point. Then we can Continuously Improve on known items.
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