Quality Assurance 2022 – Step 1
What seems to be omitted from many Quality Assurance initiatives is the need to ensure it will be well received. There is a tacit assumption that because it seems an obvious thing to do (at least to the Quality Assurance group) then everyone will be onside with doing it and all we need to do is fill in the details to get it going. That rarely works since people do not understand how the items fit together or how they benefit the company. This needs to be explained before we start implementing any changes and all along the process. Both the explanation for the existing changes and the explanation of the changes to come needs to be included. A timeline of the expected changes and the impact as well as the benefits needs to be prepared and maintained.
Do not anticipate that because the initiative has been approved once that it is immune from further questions until it is completed.
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